• What is a serviced apartment?
  A serviced apartment is an alternative to hotel accommodation Hackett Property offers its guests a home from home in the most luxurious of surroundings you just need to check in like you would a hotel. Guests appreciate from all of the convenience of a hotel room with the added luxuries of a home.

• Why is an apartment better than a hotel?
  Why settle for staying in one room when you can stay in a whole apartment. Guests benefit from far more space and facilities when using this type of accommodation. Guests have the option of cooking their own food in their own private kitchen that is fully equipped this enhancing both independence and privacy.

• What should I expect from my apartment?
  Furnished and designed to the highest standard, our apartments have their own living area, bedroom or bedrooms, kitchen and bathroom and many come with parking. Kitchens are fully equipped with a washer/dryer, dishwasher, a comprehensive range kitchenware, cutlery and crockery – otherwise everything required!

• Who uses serviced apartments?
  Anyone who wants to stay either though business or pleasure in a fantastic spacious apartment rather than a boring hotel room with limited space and less cost!

• Do I still benefit from Housekeeping?
  Typically a weekly housekeeping service is provided where maids clean the apartment and provide a complete linen change. Extra housekeeping services are available on request at an additional charge.

• How do I book ?
  Firstly you need to telephone, Email or complete the form on our Booking and Availability page on our website, our specialist team will then contact you to arrange your booking.  Once reservations are confirmed and booking form completed along with full payment or deposit (depending on how soon the guest will be checking in) confirmation of your stay will be sent to you.

• Do I need to pay a deposit ?
  Guests are required to provide credit card details upon check in to cover for any damage in the apartment during their stay.

• How do I collect my keys?
  The keys can be collected from our office between 9am – 6pm Monday to Saturday. If the arrival time is outside of office hours please let us know and we will arrange to meet you at your accommodation.

• Is the price shown per person?
  All apartment prices are quoted per apartment.

• What ranges of apartments are available?
  We have one or two or three bedroom apartments available. Extra beds may be provided at an additional charge. We do not charge extra to provide cots however will need to be notified in advance ideally when booking

• What time can I check in/out?
  The standard time is after 4pm on the day of arrival and 10am on day of departure. Please contact us in advance if these times do not suit your travel arrangements as we may be able to assist.

• Is there a minimum stay?
  There is no minimum stay. The apartments are available from one night to many months however we are able to offer discounted rates for extended stays.

• How do I pay?
  Payment can be made via all major credit cards (subject to 2.5% fee), debit cards, BACS transfer or cheque (please allow clearance). The total balance for your apartment must be paid 14 days before you move in.

• Can I extend my stay?
  Of course. Simply call us to check availability and if your apartment is free then this can be arranged immediately. If the apartment is unavailable we will do our best to search for a suitable alternative. If you are unsure as to when your stay will terminate please keep us informed and we will do our best to accommodate this.

• How much notice do I need to provide if I wish to cancel?
  If a cancellation is received less than 14 days before the day of arrival then a refund will be provided subject to the apartment being re let in this event an admininistration fee of £45.00 will be charged. There is no refund provided for non-arrivals.

• Can I view an apartment prior to booking?
  We are always delighted to show off our fantastic apartments and will accommodate your request to view. This may be subject to availability of the apartment however we will always do our up most to help.

• How can I contact you before or during my stay?
  We are always contactable for booking enquiries we are available through email or telephone contact between 8am and 10pm.  We also have a 24 hour emergency contact.

• Is there a special rate for longer stays?
  Just Ask